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Road to Wellness Online Store Policies
Clear, simple information before you order
Please read the information below before purchasing from the Road to Wellness online store. These policies explain how we handle product information, delivery, returns, refunds and your personal information.
Wellness products, handled with care
We want your experience with Road to Wellness to feel straightforward, safe and well supported. If anything is unclear before or after placing an order, please contact us directly.
Medical Disclaimer
The information provided on this website is for general wellness and educational purposes only. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Our products are not a substitute for professional medical advice, diagnosis, or treatment. Please consult a qualified healthcare professional before using any supplement, especially if you are pregnant, breastfeeding, taking medication, have a medical condition, or are purchasing for a child.
Always read the product label and use only as directed.
Shipping & Delivery
We currently deliver within New Zealand.
- Flat-rate shipping:$8.00 nationwide.
- Order processing: Orders are usually processed within 1–2 business days.
- Shipping notification: You will receive an email once your order has been dispatched.
- Delivery timeframe: Please allow up to 7 business days for delivery after dispatch.
Delivery times may vary depending on courier capacity, rural delivery requirements, public holidays, or circumstances outside our control.
Returns, Refunds & Damaged Goods
For health, safety, and hygiene reasons, we do not accept returns or exchanges for change-of-mind purchases, including products that have been opened, used, or handled after delivery.
However, this does not limit your rights under the Consumer Guarantees Act 1993. If a product is faulty, damaged, unsafe, incorrectly supplied, or not as described, please contact us so we can assess the issue and provide an appropriate remedy.
If your order arrives damaged, please contact us within 48 hours of delivery and include your order details and photos of the damaged product and packaging.
If an item is unavailable after purchase, we will contact you and provide either a suitable alternative, store credit, or a full refund.
Privacy Statement
We collect the personal information needed to process and deliver your order. This may include your name, email address, phone number, delivery address, billing details, and order history.
We use this information to:
- process your order
- arrange delivery
- contact you about your purchase
- provide customer support
- meet our legal and business obligations
We do not sell your personal information.
We may share the information required to complete your order with trusted service providers, such as courier companies, payment providers, website/e-commerce platforms, and email systems. These providers only receive the information needed to perform their role.
We take reasonable steps to keep your personal information secure.
You may request access to, or correction of, the personal information we hold about you by contacting us.
Questions about your order?
If you have any questions about your order, delivery, returns, or privacy, please contact Road to Wellness directly.
Contact Road to Wellness
